The Clients report shows how hours logged and revenue are distributed across your clients. This helps you understand which clients are consuming the most resources and generating the most revenue.
Key Metrics
The report displays for each client:
- Hours logged — Total hours worked for the client
- Billable hours — Hours that are billable (chargeable) to the client
- Revenue — Total revenue generated from the client
- Average rate — Average billing rate per hour for the client
Using the Clients Report
To access the report:
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Navigate to Reports in the main menu.
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Click the Clients link.
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The report loads with the current year selected. You can change the year using the year selector at the top.
Report Breakdown
The report shows multiple sections:
- Time breakdown by client — Table showing total hours logged for each client
- Billable time breakdown by client — Table showing billable hours (hours that are chargeable to clients)
- Revenue breakdown by client — Table showing total revenue generated from each client
- Average price breakdown by client — Table showing average billing rate per hour for each client
Each section displays all clients with their totals and progress bars showing relative distribution.
Interpreting the Report
- Top revenue clients — Your most valuable customer relationships. Review which clients generate the most revenue from the Revenue breakdown section.
- Top hour clients — Clients consuming the most resources. Compare hours across clients using the Time breakdown by client section.
- Billable vs. total hours — The Billable time breakdown shows which portions of logged time are actually billable to clients.
- Average rate by client — Use the Average price breakdown to identify clients billed at higher or lower rates.
Best Practices
- Monitor client trends — Track which clients are growing or declining in both hours and revenue.
- Review unprofitable clients — If a client has many hours but low revenue, review the engagement:
- Are you charging appropriate rates?
- Is there scope creep driving extra hours?
- Should you renegotiate the engagement?
- Prioritize relationships — Focus retention and growth efforts on your most valuable clients.
- Identify new opportunities — Look for clients where you're underbilling (many hours, low revenue) and explore ways to increase value.
Related Reports
- Revenue — Total revenue overview
- Hours — Total hours logged breakdown
- Projects — Revenue and hours by project
- Average rate — Average price per hour by client
- Billable ratio — Percentage of billable hours per client